From 4.2 to 5.0 Stars — How Rai Cleaning Saved Monet's Superhost Status
5.0★
+38%
6 wks
✅
Superhost Retained
Rai
Cleaning
Monet K. — St Kilda, Melbourne
Two-year Airbnb host managing a one-bedroom apartment in St Kilda. Running short-term rentals as a side income while working full-time — relying on a casual arrangement with a friend for cleaning.
THE FULL STORY
Problem → Solution → Outcome
A 3-step journey from a struggling 4.2-star listing to a perfect 5.0 — and 38% more bookings.
1.
The Problem
Guest reviews mentioning cleanliness were hurting her Airbnb ranking
Monet had been hosting on Airbnb in St Kilda for two years and had a decent 4.2-star overall average — but her cleanliness sub-score was dragging her down to just 3.8 stars. Guests kept mentioning bathroom grout, dusty ceiling fans, and what they described as “previous guest smells” in their written reviews. Her Superhost status was at serious risk, and new bookings were declining as Airbnb’s algorithm deprioritised her listing. Her current cleaner — a trusted friend doing it informally for cash — was simply not equipped to deliver the hotel-standard consistency that modern guests expect.
2.
Our Solution
Hotel-standard turnarounds synced to her Airbnb calendar
Rai Cleaning introduced Monet to our Airbnb Turnaround Package — a hotel-standard cleaning service designed specifically for short-stay hosts. We began with a comprehensive initial deep-clean targeting the root causes of her poor reviews: bathroom grout scrubbing, ceiling fan degreasing, behind-appliance cleaning, and full mattress sanitisation. From there, we synced our schedule directly with her Airbnb booking calendar so turnaround cleans happened automatically between each guest checkout and the next check-in, without Monet needing to coordinate anything. Every visit included linen management, toiletry restocking, and our signature eco fresh-scent treatment.
3.
The Outcome
From 4.2 to 5.0 stars. Superhost retained. Bookings up 38%.
Within just 6 weeks of switching to Rai Cleaning, Monet’s Airbnb cleanliness sub-score rose from 3.8 to a perfect 5.0 stars. Her overall listing rating moved from 4.2 to 5.0. The shift in guest feedback was immediate — people started specifically calling out the exceptional cleanliness as a highlight in written reviews. Airbnb’s algorithm rewarded her improved scores by boosting her listing’s visibility, and her occupancy rate climbed 38% in the following quarter. She successfully retained her Superhost badge and has remained an ongoing Rai Cleaning client.
Every Area We Tackled
Our Airbnb turnaround checklist is built to the standard guests rate 5 stars. Here’s exactly what we covered in Monet’s property.
🚿
Bathroom Sanitisation
- Tile grout scrubbed and treated
- Toilet bowl, seat, and base sanitised
- Shower screen de-scaled and polished
- Mirror streak-free finish
- Exhaust fan dusted
🍳
Kitchen Deep-Clean
- Stovetop and oven interior cleaned
- Rangehood filter degreased
- Fridge wipe-down inside and out
- Behind and under appliances
- Sink and tap sanitised
🛏
Bedroom & Linen
- Mattress sanitisation spray
- Fresh linen change and hotel fold
- Pillows fluffed and staged
- Wardrobes wiped and checked
- Under-bed vacuumed
🪟
Surfaces & Glass
- All skirting boards wiped
- Window sills and tracks
- Light switches and doorknobs
- Ceiling fans dusted and cleaned
- All mirrors polished
🌿
Finishing Touches
- Eco fresh-scent treatment throughout
- Toiletries restocked and arranged
- Bins emptied and relined
- Floors vacuumed and mopped
- Welcome staging for next guest
📅
Ongoing Coordination
- Airbnb calendar sync setup
- Automatic scheduling between guests
- Post-clean photo confirmation
- Issue reporting to host
- Same cleaner every visit
Our Process
How the Airbnb Turnaround Service Works
Four steps from your first enquiry to a fully automated, calendar-synced cleaning service.
1
Free Quote & Property Walkthrough
We assess your property, note priority areas, and build a custom checklist specific to your layout and guest expectations.
2
Initial Deep-Clean Reset
Before recurring cleans begin, we do a thorough reset — addressing grout, odours, hidden grime, and anything that past cleaners missed.
3
Calendar Sync & Auto-Scheduling
We connect to your Airbnb calendar. Cleans are automatically scheduled between checkout and check-in — no coordination needed from you.
4
Photo Reports & Ongoing Care
After every clean you receive a photo confirmation. The same trusted cleaner handles your property every time for consistency.
What Our Customer Say
Common Questions
Frequently Asked Questions
Everything Airbnb hosts ask us before getting started.
How can I improve my airbnd cleanliness score quickly?
Does Rai Cleaning integrate with my airbnb calender?
what does the airbnb turnaround package include?
How long before i see my Airbnb rating improve?
Do you service all areas of Melbourne?
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